Smartappsolution

Privacy notice

How Smartappsolution collects, uses, and retains personal data when you enquire about or commission a manufacturing variance audit.

This Privacy notice explains how Smartappsolution (“we”) handles personal data when you use smartappsolution.digital or engage our manufacturing variance audit services.

Data controller

Smartappsolution, Millennium City 3, 370 Kwun Tong Road, Kwun Tong. Email: info@smartappsolution.digital. Phone: +852 3149 0000.

Data we collect

  • Contact details you submit via forms or email (name, email, phone, plant location, message content)
  • Engagement records needed to deliver audits (client contacts, access schedules, correspondence)
  • Technical data from essential cookies and, if you consent, limited analytics cookies (see our cookies page)

We do not seek sensitive personal data through the website form. Please do not submit identity document numbers or payroll files via the public form.

Purposes

  • Responding to audit enquiries and preparing fee estimates
  • Performing contracted variance audit work
  • Meeting legal and accounting record obligations in Hong Kong
  • Improving site reliability when analytics are consented

We process enquiry and engagement data as needed to take steps at your request before a contract and to perform a contract. Cookie analytics run only with consent where required. Legitimate interests support basic security logs for the website.

Retention

Enquiry messages without an engagement are retained up to 24 months. Engagement files are retained for seven years after the engagement ends, or longer if required by law or an active dispute. Cookie identifiers follow the durations listed on the cookies page.

Sharing

We use hosting and email providers who process data on our instructions. We do not sell personal data. We may share information with professional advisers or authorities when legally required.

International transfers

If a processor stores data outside Hong Kong, we take steps appropriate under Hong Kong privacy expectations, including contractual safeguards with that processor.

Your rights

Subject to Hong Kong Personal Data (Privacy) Ordinance requirements, you may request access to and correction of your personal data, and enquire about our retention and sharing practices. Contact info@smartappsolution.digital. You may also complain to the Office of the Privacy Commissioner for Personal Data, Hong Kong.

Children

Our services are directed at business clients. We do not knowingly collect data from children.

Updates

We may revise this notice and will update the page when we do.